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Twitter is Misbehaving and I Blame Joyent! (Or, Hosting Providers as Venture Capitalists)

Wed, 14 Mar 2007 20:25:00 -0400

Dave Young from Joyent recently blogged about Twitter's use of Joyent Accelerators. Accelerators are Solaris Containers on Sun Fire X4100s with Sun Fire X4500s (also known as "Thumpers") for storage. Joyent promises on-demand, no-leash computing and offers virtual servers for as little as $45/month (includes 256 MB RAM, 5 GB storage, 15 GB bandwidth). It sounds pretty cool - and check out the video of Dave and Jason on Sun's website!

The problem is, after reading Dave's post, I think of him every time Twitter is down. Which, as many of his readers pointed out, happens often. Dave says us complainers are missing the point. Twitter is growing like crazy! It serves 4,000+ requests per second! That's a lot - and Joyent helped get them there! Unfortunately (or fortunately?), Twitter users' demand seems to exceed its already-substantial capacity.

If I were Dave, I'd move Twitter to as many XXL Accelerator Sparcs as it takes. Having come a long way just doesn't make good enough PR fodder when you've got John Edwards live blogging from the campaign trail ("About to make remarks at the Int'l Assoc. of Firefighters. Then remarks at the Boilermakers conference.").

A few months ago, I was telling Steve Kahan over at The Planet that he ought to turn a couple of his sales reps into venture capitalists, of sorts. These folks would scan the customer database for major brand names as well as up and coming influencers. They'd proactively monitor these VIPs' infrastructure and offer free scalability advice and migration assistance. They'd set up an invitation-only beta program and strong arm Dell into providing test units of its latest gear. They'd research these customers' industries and make introductions if they come across people in similar markets...

More recently, RedMonk analyst James Governor suggested something much more radical. Forget that beta program; how about long-term loans for future movers and shakers? And instead of my idea of creating case studies out of The Planet's great working relationships with today's news-makers, take a great leap forward to the open source hardware business model. Put your tools in the hands of tomorrow's innovators. You need to do this quickly, because you're competing with Jeff Barr. In Joyent's case, I have no doubt that last part is true...

PS - It just occurred to me that SoftLayer, in particular, might have much to gain from being a patron to soon-to-be influencers. Softlayer announced a private meet me room a few weeks ago, where developers of different SoftLayer-hosted applications can interconnect without incurring bandwidth charges. So if someone's created a community that many others are eager to extend and/or leverage, wouldn't it be worthwhile for SoftLayer to make itself that community's home base?

PPS - Hosted Solutions, too! It's cool that they're spearheading the Carolina SaaS User Group, but I think what would really enhance their appeal is if they hosted the most-mash-upped apps.

Abuse/Fraud desk agent

Mon, 21 Apr 2008 09:07:45 EST

About Us:

The 1&1 group is a leading Internet provider with more than 5 million customer accounts and the product range covers services such as web hosting including shared hosting, dedicated servers, domain names and online shops. The 1&1 products are supplemented by attractive value-added features, such as software for designing websites. All of the 1&1 products are operated by our high-performance data centers.

As an employee of 1&1, you can expect to be a valued part of a successful team and an industry leading with high growth potential. If you feel you are an excellent candidate for this position, please send us your resume, cover letter, and salary requirements. This position is in our Wayne, PA location, just outside Philadelphia. We prefer local candidates.

Description:

If you are eager to learn, a recent high-school or college graduate, and enjoy working with a young, dynamic, and fun- loving team then, you are in the right place! We are looking for a customer service focused individual for our fraud/abuse department.

Your job duties will include: Answering incoming e-mails and phone calls received from our customers. Investigating customer accounts for potential fraud. Professionally communicate company policies to customers who violate them.

Requirements:

* Strong spoken and written communications skills * Team player * Ability to communicate technical processes clearly * Eager to learn * Knowledge of online scams, such as phishing* Detail oriented * Ability to work independently as well as in a team setting * Dependable Technical abilities: * Strong knowledge of the Internet * Knowledge of FTP * Basic Linux knowledge

Recommended web hosts review Items

I'm quite happy that is short as this means I haven't had any big problem during
these months. Just 2 things to add to what I wrote in the past:

I've had seldom connectivity problems to our websites, I couldn't always check
if it was hostgator problem or other problem related to my connectivity but
sometimes it really looked like it was hostgator problem.

I'm just talking about few times for some minutes. Not really a problem for us.

The only really annoying thing it happened is that once one of our website
(vagabondo.net) has been discontinued because it loaded too much the server.
Generally speaking suspending a site because is loading too much the server
could even be a positive thing (you prevent the whole server sites to slow down
too much, you can have time to see if someone is "attacking" the server or the
site ecc.). What I'm complaining about is:

1) We received no warning about it, not before, not after the site was
suspended!!! We just realized it, wrote to support and got an answer after few
hours.

2) We received no details about the excessive load the server was experiencing
becasue of our site, no detail about where the problem could lie (too many sql
queries? too many hits? heavy php proccesses? ecc. ecc.) so as to understand
better if this could happen again and possibly how to solve the the problem.

All in all this leaves you with a scary impression: it just happened one time
but it could happen anytime not knowing why it happened (and why it stop
happening!).

Having said that I still think hostgator provide a good service (that needs
improving though) and can confirm what I wrote in previous review.

Click Here to go to hostican website.

We hope that through reading of this article on web hosts review, interest in web hosts review is once again activated.
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